Online Order FAQ

Do you offer discreet shipping/packaging?

All orders are shipped in plain brown boxes or white mailers with no logos or company names on it. Your card statement will read a charge from TLS Direct.

How quickly will my order ship?

Each order will be processed within 3-5 business days. A tracking code will be emailed to you once your order has been shipped.

How will charges appear on my statement?

TLS Direct will appear as the merchant.

My product is defective, what should I do? (Return Policy)

All sales are final. Since many of our products are personal and come in contact with body parts and bodily fluids, we do not offer returns. This is simply to ensure that all of our customers receive brand new and never used items.


However, we will process exchanges for defective products purchased from thelovestore.com within 30 days with a valid order confirmation email. If your purchase falls beyond that, please check with the manufacturer for their return policies.


If you would like to inquire about a return please send an email to online@thelovestore.com and include your order # in the subject line.

I do not like the product I ordered, what should I do?

Due to the nature of our products we only accept returns for defective items (Please see return policy above). We can recommend other products that may be able to meet your needs, please reach out to online@thelovestore.com.