LELO ENIGMA

Returns Policy
All sales are final. Since many of our products are personal and come in contact with body parts and bodily fluids, we do not offer returns. This is simply to ensure that all of our customers receive brand new and never used items. However, we will process exchanges for defective products purchased from thelovestore.com within 30 days with a valid order confirmation email. If your purchase falls beyond that, please check with the manufacturer for their return policies. Please note that any packages returned without an RMA number will be discarded, and no refund will be issued.

Shipping

Your Secret’s Safe With Us No one should ever be ashamed of the spicy products that they’re buying, but we get that sometimes we want our secrets to stay, well, secret. If you don’t want the whole household to know your business, you don’t have to worry. We’ve got you covered.
Your orders will always arrive securely packaged in plain, unmarked boxes or mailers. Anything could be inside! For all your nosy neighbors, roommates, or family members know, you could have ordered skincare, cat food, power tools, or any number of random things. Only you know what fun things are actually inside.
And don’t worry, “THELOVESTORE” won’t even be on the shipping label if some nosy passer-by wants to look up your package. The return address will read:
Shipping Dept.
4535 Statz Street #B
North Las Vegas,
Nevada 89081